Frequently Asked Questions

Is it safe to shop at www.joyeriaparis.mx online store?

Yes, Joyería Paris 1960 is committed to safeguarding the privacy of its users and employs state-of-the-art technology to ensure a secure and robust online experience.

What payment methods are accepted?

We accept credit and debit card payments from VISA, MASTERCARD, AMERICAN EXPRESS, PayPal, and interbank transfers.

                                                                                                                                                      

What mechanisms does www.joyeriaparis.mx use to resolve disputes?

If you have a complaint or dissatisfaction that you wish to express, we recommend that you contact us via WhatsApp at +52 442 282 0778. Please make sure to provide a detailed description of the situation that concerns you. Additionally, it is important to attach photographic evidence illustrating the condition in which the product arrived and its current state.

This thorough process of information and evidence will help our team at www.joyeriaparis.mx  to evaluate and understand the nature of the dispute. Once the situation has been analyzed, we commit to providing you with a response regarding your concern. This response will be sent via the same medium, i.e., email.

Our goal is to ensure that all complaints and dissatisfactions are addressed appropriately and that you find a satisfactory solution. We hope to address your concerns in the best possible way through this process.

What are the requirements to request an invoice?

You must be registered with the SAT, be an individual or legal entity, and have the following information: Name or Company Name, RFC with Homoclave and Postal Code of your Tax Domicile, and Tax Status Certificate; request an invoice via WhatsApp at +52 442 282 0778

Can I request a return for an online purchase?

Currently, our management process does not include returns, but we do offer the option of exchanges. If you are interested in making an exchange, we inform you that this process must be carried out within the first 10 (ten) calendar days after receiving your product. To initiate the exchange process, you must notify us via WhatsApp at +52 442 282 0778. Once you contact us, we will provide you with the precise instructions to follow. This will allow you to complete the exchange at the branch closest to you. In case you do not have access to a nearby branch, we will guide you on the appropriate procedure to exchange your item. Our priority is to ensure that the exchange process is as comfortable and effective as possible for you. We hope this information is useful to you and we remain at your disposal for any additional queries.

SENDING PROMOTIONS AND OFFERS

During the registration and/or purchase process, you consent to receive promotional emails from the website www.joyeriaparis.mx. However, later, you have the option to modify this preference and opt-out of receiving such promotional emails. To do so, simply click on the link at the bottom of any promotional email you receive.

Additionally, during the registration process, you expressly authorize us to make phone calls and send text messages for marketing purposes. Nevertheless, you have the right at all times to revoke this consent. You can do so by sending an email to gerenciajparis@gmail.com, clearly stating your desire to no longer receive phone calls or text messages from our marketing team.

These actions comply with the provisions established in the Federal Consumer Protection Law, as well as the Agreement governing the operation of the Public Consumer Registry. Our commitment is to comply with these regulations to guarantee your rights as a consumer.

 

How are ring and wedding band sizes handled?

For rings and solitaires, each model comes in a standard size. If desired, we can make adjustments, covering the extra cost depending on the sizes to be adjusted for women's and men's pieces. For wedding bands, you must choose your size at the time of purchase. If we do not have it, ask about the delivery times for a special size. There are certain designs for which adjustment is difficult.

Delivery times and costs may vary depending on the model.

 

What care do the pieces require?

Perfumes, perspiration, and excessive water can damage the finish of the pieces.

Bumps to the pieces should be avoided as they can be fragile.

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