Frequently Asked Questions
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Order preparation time is 3 to 5 business days. Saturdays and Sundays are not business days, so if you placed your order on a Friday, Saturday, or Sunday, it will be shipped on the corresponding business day.
CAN I CANCEL MY ORDER?
Orders that have already been shipped cannot be canceled. If you wish to cancel your order, please send an email to joyeriaparis19@gmail.com or WhatsApp to 4428626902, notifying us of the cancellation and the reason for it, and we will do our best to assist you.
WHERE IS MY ORDER?
When we ship your order, you will receive a confirmation email with a link to track your order live. If you have any questions or need to provide new information for the delivery of your order, you can contact the parcel service's Customer Service.
WHAT HAPPENS IF I WANT TO CHANGE MY DELIVERY ADDRESS?
If you wish to change your shipping information, please contact our team by sending a WhatsApp message to 4428626902. Once your order has been shipped, unfortunately, we will not be able to make any address changes.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
We always take the utmost care to ensure your shipments arrive in excellent condition. If for any reason you receive an item in poor condition, please review our Returns Policy and contact us by sending an email to joyeriaparis19@gmail.com or a WhatsApp message to 4428626902.
WHAT GUARANTEE DO OUR ITEMS HAVE?
All Joyería Paris items come with a 1-week warranty from the delivery date of the order. The warranty will only apply in cases of manufacturing defects and if the damage was not caused by misuse.
DO YOU RESTOCK ITEMS MARKED AS "OUT OF STOCK"?
If an item is out of stock, it will be marked as "out of stock," and we will try to restock it as soon as possible. However, there are cases where the item will no longer be available, and we will remove it from our page. If you want an item marked as "out of stock," please contact us via WhatsApp at 4428626902, and we will try to get it for you.
IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS FROM JOYERÍA PARÍS?
Yes, simply enter your email in the "Newsletter" field, and you will receive information about the latest news and promotions from Joyería Paris.
HOW CAN I ENSURE I HAVE MADE MY PURCHASE CORRECTLY?
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact us by sending an email to joyeriaparis19@gmail.com or a WhatsApp message to 4428626902.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via PayPal, Visa, MasterCard, and American Express.
WHAT ARE THE SHIPPING METHODS?
|
Shipping - (All Mexico) - *Saturdays and Sundays are not considered business days. |
3 to 5 business days |
$150.00 MXN |
|
Local Delivery in Querétaro City |
48 business hours |
$90.00 MXN or depends on the delivery area. |
|
International |
* Varies – check Shipping page |
* Varies – check Shipping page |
For purchases over $2,000.00 MXN, national shipping is free.
You can find more information about our shipping on our shipping page.
WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?
In the description of each product, you will find the exact materials used for that product.
CAN I FIND THE SAME ITEMS IN THE PHYSICAL STORE AND ONLINE?
Yes, however, products and inventories between the store and our website may vary and are subject to inventory availability.
If you have any other questions, you can write to us at joyeriaparis19@gmail.com or via WhatsApp at 4428626902.